DPD will always inform you of our delivery day by text message or email. Is the day inconvenient for you? If so, you can change your delivery preference (to a Pickup parcelshop, to a neighbour…) or postpone your delivery. DPD will send you another message on the delivery day, with an expected one hour time-slot.
Not at home when the DPD driver comes? You can collect your parcel from a Pickup parcelshop.
If you’re not at home when the DPD driver comes, your parcel will be taken to a Pickup parcelshop in your local area.
That way, you get your parcel as soon as possible, and you decide when you go to pick it up.
The DPD driver will leave a note in your mailbox giving the address of the Pickup parcelshop and the time from which you can collect your parcel. You will receive an email from DPD when the parcel has arrived in the Pickup parcelshop.
Bring your proof of identity with you when you go to pick up your parcel. You will have 7 days to collect it, after which it will be returned to the sender.
On the site DPD you can check the status of your parcel and find out more about our Pickup parcelshops, including locations and opening hours.
We will use the address mentioned in the section “Shipping address” of the ordering process. Please make sure that your address is complete and correct.
DPD Pickup is the best solution if you want to receive or return parcels easily. You can always rely on outstanding service and flexibility, thanks to our widespread Pickup network.
Bring your proof of identity with you when you go to pick up your parcel. You will have7 daysto collect it, after which it will be returned to the sender.
You will find your package tracking in the "Order History" tab. You will then be redeployed to the site of DPD giving you all the information concerning this one (Stage of delivery, tracking number, ...)